Effective Programming/General Recommendations

Program directors or providers must have a background in wellness programming and a professional health-related degree or certification. They must have expertise in content areas, planning, promotion, administration, evaluation, and ability to grow a program and tailor the program to the worksite. Program providers must have a quality assurance program for evaluating the performance of service personnel, to assess satisfaction of participants, and for personnel training and continuing education. An overall policy statement must be available from directors and program vendors approaching the following problems: assurance of confidentiality of health data, referral to healthcare for at-risk participants, follow-up with referred participants and those at-risk, program evaluation on process and outcomes, organization of the workplace for promotion of wellness and changes in corporate culture. A clear contract or letter of agreement for services must be given.